Self-paced

Short-term digital transformation program for customer service department

5
Star Rating
11732 students
30 minutes
This course, with its information and attached resources, is the main of what is needed to receive everything you need from an RPA academy. Here you will get the possibility to find out new information, complete assessments and obtain the certificate to verify your competency about basic and advanced automation processes and methods.
Short-term digital transformation program for customer service department

About short-term digital transformation program for customer service department

This training program aims to get the participants accustomed to the principles of workspace automation and how it impacts productivity. It’s your opportunity to learn what tools you need to use to improve your recurring business processes effectively.

What does this program cover?

The short-term digital transformation program for Customer Service department covers the basics of workspace automation and how it might improve employee performance. It covers the fundamental features of such tools, such as flows, digital templates, and Bots, as well as their step-by-step configuration guidance using airSlate, the market's best BPA platform.

Who can apply for the short-term digital transformation program for Customer Service department?

This course is for anyone who wants to replace time-consuming manual tasks with workflows that run themselves automatically, learn more about business process automation, and get more experience with it. Whether this is your first time using the airSlate platform or you already use it, you will find it helpful.

Why was this course made?

You'll learn how to use the short-term digital transformation program for Customer Service department to conduct everyday business processes in an innovative and straightforward method, and you'll learn how to configure automated workflows without coding.

What does short-term digital transformation program for Customer Service department studying include?

The theoretical half of the training program explains how to process data within the platform, create Bots, and review your workflows, which is followed by a quiz and practical exercises.

What will you learn with the short-term digital transformation program for Customer Service department

  • How to improve workflows and start implementing automation
  • How to define the workflows you need to automate
  • How to track the efficiency of your work by implementing analytics
  • How to save time spent on the routine tasks
  • Fundamental analytics tools

What our students say

capterra-icon

Review from Capterra platform

The different courses are well defined, easily searchable, and the titles are useful. The content can get a bit long, and theoretical from time to time but mostly they try to keep it to bite-sized chunks with small quizzes to help you retain what you just read.

youtube-icon

Review from YouTube

I’ve taken 20 airSlate Academy courses. These courses helped me create a workflow and generate business. The biggest skill I’ve learned is how to integrate data from other platforms into my workflow.

g2-icon

Review from G2 platform

airSlate Academy offers free courses in business process and workflow automation innovatively. The courses are well-researched and presented. Easily understood by a noncore IT audience.

Start learning today

Sign now for free
Start learning illustration

Questions & answers

Here is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
Need help?
Contact Support

You'll find the complete list of our courses in this catalog. The courses are divided into many categories and levels of difficulty. In case you can't find a specific tutorial, please contact us.

Gartner predicts that automation will be a new necessity for organizations that want to deliver more efficiency and flexibility. If you want to stay competitive and not lag behind, learning automation is something you need to consider in your growth strategy.

All courses with airSlate Academy are free of charge. You just need to set up an account with the airSlate Academy, confirm your email address, and start your learning journey.

Partner Connect is an airSlate Partnership program that assists businesses in adding airSlate product offerings, promoting them through their marketing channels, and earning commissions. Learning about automation with airSlate is a key step in becoming a partner with us.

There is a label next to each course that says what level it is. Using our Catalog, you can also remove the Advanced and Intermediate courses from your search results.

Bots are pieces of software programmed to perform specific tasks based on pre-set rules and conditional logic. With airSlate Bots, you can transfer data between documents and apps, create reminders and automated notifications, create and update records in your CRM based on the collected information, and more.With airSlate Bots, you can move data between documents and apps, set up reminders and automated notifications, create and update records in your CRM based on the information you collect, and more.

While these technologies are similar, they are not the same. AI is mainly geared towards self-learning, developing its own logic, and making predictions. In contrast, RPA can only operate based on the pre-set logic and is not capable of working without humans.

You can take as many classes as you want, the answer is yes. But we suggest that you don't sign up for too many classes at once, since some of them need your full attention. The sooner you sign up, the more time you have to study.

Our courses are only available in English. All of the airSlate resources, including the user interface and documentation, are available only in English. Please let us know if a localized product is something you'd want to see in the future.

With the pandemic and the rise of hybrid work causing big changes in the economy, it's important for businesses to find a way to manage documents without paper and automatically.