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Getting a bachelor's degree in business administration, operations management, or a related field will provide a solid foundation to help you build a niche in operational management. You may also think about pursuing industry-recognized certifications associated with operations management, such as airSlate Academy’s no-code document workflows certification program for call-center operations manager. The latter path doesn’t require you to pay anything to enroll, and you can take the training at your own speed.
No, you won’t need an account to start. Registering with airSlate Academy alone is sufficient. Yet, we recommend creating an account so you can practice, understand how to to utilize airSlate, and take full advantage of the certification program. Sign up for a free trial now.
Metaphorically speaking, an operations manager resembles a conductor orchestrating a grand symphony—ensuring every instrument plays its part properly and at the right time so that the whole orchestra creates a harmonious sound or, in this case, a successful business. Operations management entails anything from managing financials to ensuring the delivery of a company's services on time and under budget. A skilled call-center operations manager serves as a valuable asset to any company trying to streamline its back-office activity and improve its overall efficiency.
Sure, we designed our certification program for students at any level of business knowledge. No matter if you're unfamiliar with operation management and want to get the hang of the basics or an seasoned professional trying to polish your skillset or remain up-to-date with present workflow automation trends, this program can offer valuable information. Before you begin, though, please check the course curriculum and ensure it aligns with your learning or career goals.
Automation in operations management delegates routine and repetitive tasks to technology. Consider the data entry transaction: utilizing a tool like airSlate for automatic input can replace hours of manual work. This leads to enhanced time efficiency, minimized error rate, and an overall boost in operational productivity. Behind this technology can be anything from Robotic Process Automation (RPA) to Machine Learning (ML) or even Artificial Intelligence (AI). In our certification program, we dive into the ropes of no-code document workflows for call-center operations manager and the automation of document-driven operations, addressing application, implementation, and perks.
As call-center operations manager, you perform a critical role in ensuring the frictionless management of day-to-day transactions and gaining a synchronised approach to back-end organization transactions. The duties of call-center operations manager vary depending on field and company type. Yet, they often involve transactions related to planning, arranging and coordinating, and completing operational processes.